To Make a Free Return:
We hope you love your purchase, but if you’re not completely satisfied, we gladly
accept most returns by mail within 30 days of purchase for free with the exception of our special exceptions items. Please noted, Shipping and delivery fees are nonrefundable.
If you have changed your mind about your purchase, GODAY will be pleased to offer you a refund or exchange provided that:
1）You have produced satisfactory Proof of Purchase (see below); and
2）The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
3）The item is not a Special Exception (see below).
Special Exceptions Items:
1）Any new or gently used cosmetic or fragrance product purchased at GODAY
that does not meet your needs will be accepted for return.
2）For swimwear and lingerie/underwear, Change of Mind returns will only be accepted where the items are returned in a reasonable time frame and as sold (e.g. the hygiene cover is still present on swimwear and tags still attached).
Report an Issue with Shipment or Delivery
We apologize if your item arrived incomplete, damaged, broken, missing components, or defective. You will have 45 days, from the day of delivery, to notify us if you did not receive your merchandise, if your merchandise was wrong or if the merchandise was missing pieces or parts. Please chat with us to report an issue with your order. A "Chat Online" link is located at the bottom of this page when agents are available and/or within our business hours.
2）First and Last Name
4）Detailed explanation of the issue or concern with your order and desired resolution (i.e. return, exchange, etc.)
Please note: Due to customer privacy and security concerns, GODAY does not accept reported delivery issues submitted via applications or 3rd parties. Only requests submitted directly by a customer will be accepted.
Do you still need help?
Contact our online customer service
RETURN VIA POST：
STEP 1 – Make a request for the return/exchange
STEP 2 – Post your parcel
If you wish to return product purchased online via mail, you will be responsible for the cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high value items.
STEP 3 – Refund/Exchange
Most refunds or removal of pre-authorisations are completed within in 3 business days, but can take up to 7 business days depending on your bank or credit card issuer.